These Terms & Conditions apply to all purchases made through the Eva & Ella Boston website. If you have any questions, please contact us at info@evaellaboston.com.
Applicability
By placing an order through our website, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.
Product Information
We make every effort to ensure that our product descriptions, images, pricing and other information are accurate and up to date.
Please note that product colors may appear slightly different depending on your screen settings, lighting conditions and photography. Minor variations in color or appearance do not automatically mean that an item is defective.
Occasionally, typographical errors, pricing errors or other inaccuracies may occur. We reserve the right to correct such errors and, where necessary, adjust or cancel an affected order before dispatch.
If we cancel an order after payment has been received, the full amount paid for that order will be refunded to the original payment method.
Orders and Payment
Orders are only processed once payment has been successfully completed and confirmed.
Available payment methods are displayed during checkout. Payments are processed securely through our trusted payment providers.
We reserve the right to refuse or cancel an order in cases involving:
- Suspected fraud or unauthorized activity
- Incorrect pricing or product information
- Payment issues
- Product unavailability
- Other circumstances that prevent us from fulfilling the order
If an order is cancelled by us after payment has been received, a refund will be issued to the original payment method.
Order Processing and Delivery
Orders are usually processed within 1–3 business days.
After processing, most orders arrive within 7–12 business days.
Eva & Ella Boston offers free shipping across the United States.
Orders are prepared and dispatched through our trusted fulfilment and delivery network. Depending on the items ordered, products from the same order may occasionally arrive in separate packages.
Delivery times are estimates and may be affected by busy periods, public holidays, carrier delays or other circumstances outside our reasonable control.
A delivery delay does not automatically entitle the customer to cancel an order or receive a refund, except where required by applicable consumer protection law.
Returns and Cancellations
Please refer to our Return & Refund Policy for our complete return conditions.
If you wish to cancel your order, you must contact us within 1 hour of placing your order at:
We begin preparing orders quickly. After this 1-hour cancellation window, your order may already have entered the fulfilment process and cancellation can no longer be guaranteed.
If your order can no longer be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.
If you experience any issue with your order, please contact us first so we have the opportunity to review the situation and provide an appropriate solution.
Nothing in this section limits any cancellation, refund or dispute rights available to you under applicable law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, please contact us within 24 hours of placing your order at:
We’ll do our best to make the correction, but we cannot guarantee that an address can still be changed once the order has entered the fulfilment process or has been dispatched.
Responsibility After Delivery
Once tracking information confirms that a package has been successfully delivered to the shipping address provided by the customer, the delivery is considered completed, except where applicable law provides otherwise.
If your order is marked as delivered but you cannot locate it, please contact us so we can review the available tracking information and guide you through the next steps.
To the maximum extent permitted by law, the liability of Eva & Ella Boston relating to a purchase is limited to the amount paid for the product concerned.
Intellectual Property
All content displayed on this website, including text, photographs, logos, graphics, branding, product imagery and website design, is owned by or licensed to Eva & Ella Boston and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified or used for commercial purposes without our prior written permission.
Complaints
If you have a concern or complaint, please contact us at:
We aim to respond within 5 business days.
If your complaint concerns the size, fit, quality, condition or accuracy of an item, please include:
- Your full name
- Order number
- Clear photographs where relevant
- A detailed description of the issue
This helps us review your request properly and work with you toward an appropriate solution.
Governing Law
These Terms & Conditions are governed by the applicable laws of the Commonwealth of Massachusetts and the applicable federal laws of the United States.
Any dispute arising from these Terms & Conditions will be handled by the competent courts of Massachusetts, except where mandatory consumer protection laws provide otherwise.
Contact
If you have any questions about these Terms & Conditions, please contact us:
Eva & Ella Boston
info@evaellaboston.com
Deze versie sluit nu ook logisch aan op jullie 1-hour cancellation, 24-hour address correction, 7–12 business days, free U.S. shipping en 30-day return policy zodat de policies elkaar niet tegenspreken.