This Privacy Policy applies to all services provided by Eva & Ella Boston, reachable via info@evaellaboston.com.
At Eva & Ella Boston, we value your trust and take the protection of your personal information seriously. We handle your information carefully and in accordance with applicable privacy and data protection laws.
1. Personal Information We Collect
We may collect personal information that you provide when placing an order, creating an account, subscribing to our newsletter or contacting customer service, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information, securely processed by our payment providers and not stored in full on our own servers
- IP address and browser or device information
- Order and transaction history
- Information about how you use our website through cookies and similar technologies
2. How We Use Your Information
We may use your personal information to:
- Process, confirm and ship your orders
- Provide customer service and support
- Send order confirmations, shipping updates and tracking information
- Manage returns, refunds and other order-related requests
- Improve our website, services and product selection
- Prevent fraud, misuse and unauthorized transactions
- Send marketing communications where you have chosen to receive them
3. Legal Basis for Processing
Where applicable, we process your personal information based on:
- Fulfilling our agreement with you, such as processing and delivering your order
- Your consent, including for certain marketing communications
- Compliance with legal and regulatory obligations
- Our legitimate business interests, including fraud prevention, security and improving our services
4. Sharing Information with Third Parties
We only share personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment providers
- Shipping and delivery partners
- Order fulfillment and service providers
- Website, analytics and marketing providers, where applicable
- Professional or legal service providers where required
We do not sell your personal information to third parties.
5. Data Retention
We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, tax, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
6. Cookies
Our website uses cookies and similar technologies to support essential website functions, understand how visitors use our website and, with your consent where required, support advertising and marketing.
For more information, please see our separate Cookie Policy.
You can manage your cookie preferences through our cookie settings or your browser.
7. Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure.
Payments are processed through secure, encrypted connections provided by trusted payment providers.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Restrict or object to certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request a copy of certain personal information we hold about you
To make a privacy request, please contact us at:
We may need to verify your identity before completing certain requests.
9. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Eva & Ella Boston
Email: info@evaellaboston.com