How long does shipping take?
We prepare every order as quickly and carefully as possible. Most orders arrive within 7–12 business days.
As soon as your order has been dispatched, you’ll receive tracking details by email so you can follow your delivery.
Please note that delivery times are estimates and may occasionally be affected by public holidays, busy periods or unexpected carrier delays.
Where is my order shipped from?
We work with trusted fulfilment partners to prepare and ship our orders reliably.
Depending on the item and availability, products may be dispatched from different fulfilment locations. This allows us to offer a carefully curated collection without holding unnecessary inventory.
If items from the same order are shipped separately, you’ll receive tracking information for each package.
Do you offer free shipping?
Yes. Eva & Ella Boston offers free shipping across the United States, with no minimum order value.
Can I track my order?
Absolutely.
Once your order has been dispatched, you’ll receive an email with your tracking information.
Please allow a short period for the carrier to activate and update the tracking link.
If you ever have trouble locating your order, contact us at info@evaellaboston.com and we’ll be happy to help.
Can I cancel or change my order?
Yes, but please contact us quickly.
We begin processing orders soon after they are placed, so cancellation or order changes must be requested within 1 hour of placing your order.
Please email:
After the 1-hour window, your order may already have entered processing and we can no longer guarantee that it can be cancelled or changed.
If we are unable to cancel your order in time, you may still request a return after receiving it in accordance with our 30-Day Return Policy.
How do I choose the correct size?
Please check the size guide provided on the product page before placing your order.
If you’re between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
Still unsure? Contact us at info@evaellaboston.com and we’ll gladly help you choose.
Do you accept returns?
Yes. Eva & Ella Boston offers a 30-day money-back guarantee, subject to our Return Policy.
You may request a return within 30 days of physically receiving your order.
Returned items must be:
- Unused
- Unwashed
- Undamaged
- In their original condition
- Returned with all original tags and labels attached
If something isn’t quite right, contact us first and we’ll personally guide you through the process.
How do I request a return?
Please contact us before sending anything back:
Include your:
- Full name
- Order number
- Reason for the return
If your item arrived damaged, faulty or incorrect, please also include clear photos showing the issue.
All returns require approval. Once approved, we’ll send you the correct return instructions and return address.
Please do not send an item back before receiving these instructions, as returns sent to an incorrect address may not be accepted or processed.
Who pays for return shipping?
For returns due to sizing, personal preference, an unwanted item or a change of mind, the customer is responsible for the return shipping costs.
We’ll always provide you with the correct return address and clear instructions before you send your item back.
If your item arrived damaged, faulty or incorrect, please contact us first so our team can review the situation and provide the appropriate solution.
When will I receive my refund?
Once your return has been received, inspected and approved, your refund will be issued to the original payment method used for your purchase.
You’ll receive confirmation once your refund has been processed.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
What if my item is damaged, faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the issue and clear photos of the item.
We’ll personally review your request and guide you through the next steps.
Can I contact you if I’m unsure about anything?
Of course.
Whether you have a question before placing your order or need help afterwards, we’re here to make your experience as simple and reassuring as possible.
Eva & Ella Boston ♡