At Eva & Ella Boston, we want your order to arrive as smoothly and reliably as possible. Below you’ll find everything you need to know about processing, shipping and delivery.
Order Processing
Orders are usually processed within 1–3 business days.
As soon as your order has been dispatched, you’ll receive a confirmation email with your tracking information so you can follow your package.
Delivery Time
After processing, most orders arrive within 7–12 business days.
Please note that delivery times are estimates and may occasionally be affected by busy periods, public holidays or unexpected carrier delays.
Shipping and Fulfilment
To keep our collection flexible and avoid unnecessary excess inventory, Eva & Ella Boston works with a carefully managed fulfilment network.
Orders are prepared and dispatched through trusted fulfilment and delivery partners. Depending on the items in your order, products may occasionally arrive in separate packages.
If this happens, you’ll receive tracking information for each shipment.
Shipping Costs
Eva & Ella Boston offers free shipping across the United States, with no minimum order value.
The available shipping method will be shown during checkout before you complete your purchase.
Tracking Your Order
Once your order has been dispatched, you’ll receive your tracking information by email.
Please allow a short period for the carrier to activate and update the tracking link.
We recommend keeping an eye on your tracking information, especially if your package is being delivered to a local collection point or parcel locker.
If your order is taking longer than expected or you experience any issue with your delivery, please contact us at:
We’ll be happy to review the tracking information and help you with the next steps.
Order Cancellations
If you wish to cancel your order, please email us within 1 hour of placing your order:
We begin preparing orders quickly, so after the 1-hour cancellation window your order may already have entered the fulfilment process and cancellation can no longer be guaranteed.
If your order can no longer be cancelled, you may request a return after it has been delivered in accordance with our Return Policy.
Address Changes
Please make sure your shipping details are complete and correct before placing your order.
If you notice an error in your address, contact us as quickly as possible and no later than 24 hours after placing your order.
We’ll always do our best to help, but once an order has entered fulfilment or has been dispatched, we cannot guarantee that the address can still be changed.
Responsibility After Delivery
Once the carrier’s tracking information confirms that your package has been successfully delivered to the shipping address provided at checkout, the delivery is considered completed.
If you believe your package has been marked as delivered but you have not received it, please contact us at:
We’ll help you review the tracking information and guide you through the appropriate next steps.
Collection Points & Parcel Lockers
If your order is delivered to a collection point or parcel locker, please collect it within the timeframe specified by the carrier.
If a package is returned because it was not collected in time, any additional shipping or re-shipping costs may be the customer’s responsibility.
Need Help?
If you have any questions about your order or delivery, please contact us anytime at:
We want shopping with Eva & Ella Boston to feel clear, reliable and reassuring from checkout to delivery.